Policies & Guidelines

Children 12 and under stay free in the same guestroom with a paying adult.  Additional fees may apply during holiday periods and ski season.

Stoweflake accommodations are non-smoking. Guests who choose to disregard the non-smoking policy will incur a $250.00 charge. There are outside designated smoking areas throughout the property.

Arrival for guestrooms is guaranteed after 3:00 p.m., townhouses after 4:00 p.m. Checkout time is 11:00 a.m. Luggage storage is available if you wish to remain in Stowe or on Stoweflake property on your day of departure.

A facility fee of $15.63 plus tax per night, per room, includes:

• Seasonal on-property activities like golf, racquet court and snowshoe trails
• Access to pools, outdoor jacuzzi, co-ed steam and sauna, exercise facilities
• Wireless internet access and local & long-distance telephone calls
• Overnight parking

We ask that you notify the Spa at least 24 hours in advance if you need to cancel or reschedule your appointment(s). 50% of the value of your service will be charged for cancellation with less than 24 hours notice. No-show appointments will be charged the full value of the service.

RESERVATIONS

We recommend that you schedule your spa and salon appointments at least one week in advance. We require a major credit card or a resort confirmation number and telephone number to confirm your appointment. Reservations are subject to availability.

GRATUITIES

For your convenience, a 20% gratuity charge will be automatically added to all spa and salon services. Additional gratuity is at your discretion.

CANCELLATION

We ask that you notify the Spa at least 24 hours in advance if you need to cancel or reschedule your appointment(s). 50% of the value of your service will be charged for cancellation with less than 24 hours notice. No-show appointments will be charged the full value of the service.

AGE

Use of the Spa is restricted to guests 16 years of age and older. Guests under the age of 16 are welcome in the indoor and outdoor pool areas only and must be accompanied by an adult.

ACCESS FEE

Access to the Spa facility is available for hotel guests for a daily fee of $20 per person Sunday – Friday, $25 per person on Saturday. Daily fee for non-hotel guests is $40 per person Sunday-Friday, $50 per person on Saturday. *Prices may vary during holiday weeks. Spa access and fitness classes are complimentary with any spa day package. Spa access is available at no charge on the day of your spa appointment (excluding salon appointments).

ACCESS

Access to the Sports & Wellness Center is included in the facility fee for resort guests. Individuals not staying at the resort may access the Sports & Wellness Center for $20 per person, per day. (Memberships are also available.)

AGE

Use of the Sports & Wellness Center is restricted to guests 16 years of age and older. Guests under the age of 16 are welcome in the indoor and outdoor pool areas only and must be accompanied by an adult.